, providing excellent timber truss and frame products for our customers. We specialise in structural brackets as well as timber connectors. The Pryda brand is trusted all over New Zealand – among architects, contractors,engineers, builders and Building Consent Authorities.
Each of our products is made using cutting edge technology that is considered to be the best in the industry. We back up every one of our products with excellent technical support.
At Pryda, we work hard to find solutions for our customers. For us, that means determining what the customer’s problem is and finding the best way to address it for them. We look at what our customers need and provide them with solutions that are affordable and reliable. Our products and services are not meant to offer quick fixes, but long-term solutions that our customers can depend on.
The majority of our products are manufactured at our Napier factory., . There we also house our customer service department as well as our distribution offices and primary warehousing. Our New Zealand head office is located in Auckland, which is also home to our, technical support and engineering departments. We also offer technical support through our Christchurch and Wellington offices, and have a Christchurch distribution warehouse for shipping within the South Island.
As a division of Illinois Tool Works, Pryda New Zealand benefits from a wealth of resources, particularly in the areas of software development and fabrication machinery. Our company is also connected with truss connector suppliers and ITW software distributors all over the globe. Our market leading brands in the ITW portfolio include Buildex, Paslode, Ramset and Reid.
Our Position in the Market
About a third of all frame and truss fabricators within New Zealand use Pryda systems. Our customers include large construction operations and key merchants all over the country, but we also serve many small operators that function independently and we lead the way in providing quality timber connectors and connecting solutions on the hardware and construction industries.
Our goal is to become the market leader in prefabrication, timber truss support systems and retail hardware. Furthermore, we seek to offer the widest possible range of timber connectors, and we want to create a brand that construction professionals associate with high-quality products.
We work tirelessly to exceed the expectations of our customers and to put to good use the principles of ITW in our daily work. That’s because we want construction and building professionals to choose us before anyone else, and we do this by outperforming the competition in design and manufacturing efficiency, product quality, customer service and technical support.
Our Customer Service Plan
We strive to provide the kind of solutions that will help our customers for years to come. In order to accomplish that, we build close and lasting relationships with our customers and pay careful attention to their needs. We help our customers achieve growth by offering the very best in production and software systems. We work with each customer individually to ensure they are being taken care of and that their business needs are being met.
Every day, we strive to improve upon our standards of operation, through better training oversight and quality control. We also provide technical advisers that assist engineers, inspectors and designers as they do their jobs. We look to improve our workforce by hiring only the most qualified and highest quality employees.
Finally, we dedicate ourselves to delivering consistent results and the best and widest range of products available in our niche to the retail hardware sector.